Return information

RETURN POLICY

  • Merchandise must be returned within 14 days of receipt.
  • Merchandise must be unworn and unwashed.
  • Merchandise must have all tags, including any LA Roxx handtags, attached.
  • Any merchandise marked "Final Sale" cannot be returned.
  • Accessories, underwear and bodysuits cannot be returned.

Remember the following for a successful return !

  • All return packages must be shipped out within 14 days of the date you received an item from us.
  • All returned items must be unworn, unwashed merchandise with the tags attached.
  • Returns are processed within 5-7 business days of package receipt.
  • Refunds can only be issued to your original payment method.
  • Contact us a t roxxstudio@att.net to obtain return authorization.
  • You will be refunded for the item(s) less all shipping cost including return. 
  • Shipping is non-refundable, except in cases where we have made a shipping error.
  • We are not responsible for refunding or replacing shipments for packages shown as delivered.

The following items are non-refundable.

  • Returns received after 14 days of the original order receipt date.
  • Returns received in damaged or worn condition.
  • Intimates including shapewear, bras, undies, tights, socks, final sale items.
  • Shoes returned with postage stickers on the original shoebox - please place the shoebox inside a larger packing box or wrapping paper.
  • Free gifts.

HASSLE-FREE RETURNS

Buyer pays for return. Returns will be processed free of restocking charge to your original payment method (i.e. credit card, Paypal). Original shipping charges are non-refundable.
Contact us at roxxstudio@att.net to receive return authorization and return shipping label.
L.A. Roxx
2002 Hollywood blvd
Hollywood, FL 33020
 

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